100%
81%
+19%
Action Plan Stacked Bar Chart
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QID
Findings
NC
CAPA - Agreed By Site
Responsible Person
Estimated Date
Completed
This Evaluation is not currently configured with Action Plans
Question
Score
Answer
- General Information
- Date of visit:
-
- 4/15/2021
- Day of visit:
-
- Thursday
- 0/0
- Time of arrival:
-
- 6:34 PM
- Check total:
-
- $8.75
- Store Appearance 100% (31/31)
- 1. Was the exterior of the restaurant well lit (all lights in working order)? N/A if you went during daylight hours
-
- Yes
- 2/2
- 2. Was the parking area litter free?
-
- Yes
- 2/2
- 3. Was the restaurant signage lit? (N/A if daytime)
-
- Yes
- 2/2
- 4. Were doors clean, free of fingerprints, dirt or buildup & in good working order?
-
- Yes
- 2/2
- 5. Was the interior well lit (all lights working)?
-
- Yes
- 2/2
- 6. Were the interior floors clean & litter free?
-
- Yes
- 2/2
- 7. Were tables & chairs clean and dry? (wiped down since last guest)
-
- Yes
- 2/2
- 8. Did all visible food items look fresh?
-
- Yes
- 2/2
- 9. Was there an adequate supply of condiments & napkins?
-
- Yes
- 2/2
- 10. Was the beverage/silverware station clean and stocked?
-
- Yes
- 2/2
- 11. Which restroom was checked?
-
- Both
- 0/0
- 12. Was the restroom clean and well stocked with supplies?
-
- Yes
- 2/2
- 13. Were our "special boards" out and neatly done?
-
- Yes
- 2/2
- 14. Were empty tables cleaned?
-
- Yes
- 2/2
- 15. Were the windows clean?
-
- Yes
- 2/2
- 16. Were the TVs and music on?
-
- Yes
- 1/1
- 17. Was the staff in proper uniforms?
-
- Yes
- 2/2
- Store Appearance Comments:
- On Thursday, April 15, 2021, at 6:34 PM, I approached the restaurant. The exterior of the location was well lit and all lights were in working order. The restaurant signage was lit and visible. The parking area was litter-free, with the parking spaces clearly marked. The entrance doors were clean and free of dirt, build-up, and wear. The interior of the restaurant was well lit. The floors were clean and free of litter. The tables and chairs were clean and free of wear. My guest and I each checked a restroom, and both the men's and women's rooms were in good condition. They were well stocked with supplies and the toilets flushed properly. The stalls were in good condition and free of damage. The counters were wiped and the sinks were clean. The mirrors were free of smudges and watermarks. As I looked at the specials board inside the restaurant, I noted it was neatly maintained, well-presented, and current. The windows of the restaurant were clean and well kept. The TVs were on, and music played at a good level. All staff members wore clean, well-maintained uniforms with their name tags displayed.
- Service 100% (14/14)
- Order Taker/Cashier Assessment
Name Gender Age Height Hair Color Order Taker/Cashier Jane Female 21-30 5 ft 6 in Blond - 1. Was the Order Taker/Cashier neat in appearance and wearing a clean uniform?
-
- Yes
- 2/2
- 2. Did the Order Taker/Cashier greet you with a smile and good eye contact?
-
- Yes
- 2/2
- 3. Did the Cashier quickly and efficiently process your order? (Within 30 to 60 seconds)
-
- Yes
- 2/2
- 4. What product knowledge question did you ask?
-
- What are my cheese options?
- 5. Did the Order Taker/Cashier display proficient knowledge of the food when asked the question?
-
- Yes
- 2/2
- 6. Did the Order Taker/Cashier offer you any additional items?
-
- Yes
- 2/2
- ...If so, what was offered?
-
- Chips, drink
- 7. Were you thanked and offered a parting comment, such as "Have a nice day"?
-
- Yes
- 2/2
- 8. How many times were you thanked? (throughout your entire visit)
-
- 3
- 9. Did anyone ask you to fill out a comment card or sign up for our email club?
-
- Yes
- 2/2
- Service Comments:
- As I approached the counter at 6:35 PM, Jane immediately smiled, made eye contact, and greeted me with an upbeat and friendly, "Hello. How are you doing today? What can I get started for you?" She was neat in appearance and wearing a clean, well-maintained uniform. I told her I would like the bacon and chicken sandwich on white bread. I asked what my cheese options were, and she let me know I could choose American, Swiss, or provolone. I completed my sandwich order, and she attempted to up-sell my order by mentioning chips and a drink. I declined to add anything additional, and she thanked me for my order and rang it up. She gave me my total of $8.75, and I paid. She took my cash payment and counted back the correct change. She asked if I wanted to sign up for their email club, thanked me again for my order, gave me my order number, and told me my order would be ready in two minutes. The whole ordering process took only 45-seconds but I never felt rushed. When my order was ready in one minute, 30-seconds, Fred (male; black hair; 23 years old; 5'9" tall) called out my number. I approached and he handed me my sandwich in a neatly presented bag. He thanked me for visiting and invited me to return.
- Food & Beverage 100% (9/9)
- Name all items ordered:
-
- Bacon and Chicken Sandwich
- How long minute-wise did it take you to get your food, drinks, etc.?
-
- 01:30 min:sec
- Food & Beverage
Score Excellent Average Poor Presentation 3/3 Excellent Taste 3/3 Excellent Temperature 3/3 Excellent - Would you order these items again?
-
- Yes
- 0/0
- Food & Beverage Comments:
- Fred served me my chicken and bacon sandwich within the two-minute timeframe Jane quoted me. It was neatly wrapped up in a logo wrapper paper and presented in a clean logo-branded paper sack. The bread was nicely sliced with no jagged edges. It was soft and delicious. The sandwich was neatly made with the chicken, bacon, and cheese neatly stacked atop one another. The chicken was hot and nicely cooked. It was juicy and delicious. The bacon was crisp, hot, and very flavorful. The cheese I chose was fresh and complemented the bacon and chicken. The cheese was melted and gooey. I would definitely order this sandwich again.
- Overall Observations 100% (2/2)
- 1. Based on this visit, would you recommend this restaurant to others?
-
- Yes
- 2/2
- ...Please explain:
- I would recommend this location to others based on the clean facility, the excellent customer service, and the tasty, fresh food.
- 2. Describe anything that could have been done to improve your visit?
- From start to finish, my visit was excellent. Nothing could have been done to improve my experience.
- Overall Observations Comments:
- From the time I approached the clean, well-maintained, well-lit location to the time I departed, my experience was extraordinary. The exterior was extremely inviting and started my visit off great. The interior was equally as well maintained and continued to contribute to my fantastic experience. Jane was very friendly, helpful, polite, and engaging. She was knowledgeable and very hospitable. Fred was also very helpful and kind as he presented my meal. My sandwich was absolutely delicious and topped off the great visit. I would recommend this location to others based on the clean facility, the excellent customer service, and the tasty, fresh food.